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Please note:
Feel free to use the copy below on your website/blog.
This FAQ
explores purchase, installation and activation issues,
as well as general questions about Phoenix 360, culled
from social media, beta testing and other sources.
For information on the individual products within
Phoenix 360, please visit:
Privacy Guardian FAQ
ByePass FAQ
Malware Killer FAQ
Phoenix 360 product page
Features in System Mechanic Pro included in Phoenix 360
Is Phoenix
360 a major version release of System Mechanic, or a new
product?
Phoenix 360 is not a System Mechanic version upgrade. It
is a new suite of products offering comprehensive
security, privacy and optimization in one package. It
consists of 7 integrated software products, including
all the features of System Mechanic, which is the speed
and stability component of Phoenix 360.
Therefore, the Phoenix 360 "upgrade offer" that was
emailed to existing System Mechanic customers is for
System Mechanic plus 6 other products, 3 of which are
new:
-
a secure
password and credit card manager
-
online
privacy software that thwarts browser fingerprinting
and blocks ad-trackers from following you around the
internet
-
on-demand
malware removal software for if and when a machine
has already become infected
These are
combined with:
-
military-grade drive wiping technology
-
deleted
file recovery
-
a
real-time antivirus solution
-
all the
optimization tools and features within System
Mechanic, including the new 2nd generation of Super
Definitions™ program classification system
As such,
unlike the free new version upgrade offers regularly
deployed to users of System Mechanic when they add time,
current System Mechanic customers did not receive an
offer to add time to Phoenix 360 with this upgrade. The
upgrade price gives you the additional products at a
discount compared to those who purchase the integrated
suite Phoenix 360 "from scratch," and therefore must
also add a year of service.
What are the products included with Phoenix 360?
-
System
Mechanic award-winning performance optimization
-
System
Shield VB100-certified AV protection
-
Privacy
Guardian anti-browser fingerprinting online privacy
protection
-
ByePass
secure password encryption and management
-
Malware
Killer on-demand malware detection and removal.
-
DriveScrubber military-grade drive wiping technology
-
Search
and Recover deleted file recovery software
What if my
System Mechanic service is already paid up until next
year?
Any time that you have already purchased for your System
Mechanic, System Mechanic Pro or System Mechanic
Ultimate service will carry over and be available to use
with the added products in the Phoenix 360 software
suite.
For example, if you are a System Mechanic Pro user, when
you upgrade, your current System Mechanic Pro service
will be upgraded to Phoenix 360 at a special price.
Current users still get to keep their accumulated time
while enjoying the additional products in Phoenix 360,
which will automatically have the time you’ve previously
paid for added to them.
Do existing System Mechanic customers receive a new
Phoenix 360 Activation Key?
If you have an existing System Mechanic, System Mechanic
Pro or System Mechanic Ultimate license, you will
continue to use the Activation Key associated with that
license after completing your Phoenix 360 upgrade
purchase. That key will now recognize that you have
access to additional software products.
Which customers receive a new Phoenix 360 Activation
Key?
If you have purchased Phoenix 360 "from scratch," i.e.,
you did not purchase an upgrade from an existing System
Mechanic product license, you will receive a new Phoenix
360 Activation Key. Additionally, customers who have
only Privacy Guardian, System Shield, Search and Recover
and DriveScrubber at the time of their purchase will
receive a new Phoenix 360 Activation Key.
How do I download and install Phoenix 360?
Whether you have purchased an upgrade or new license
from an email offer or from the iolo website, it is best
to follow the instructions in the purchase fulfillment
email that was sent to you. Existing System Mechanic
customers should find that their System Mechanic license
automatically recognizes the upgrade, without having to
re-enter the Activation Key. Other customers may be
prompted to enter it. Whether you have accessed the
Phoenix 360 installation file from a link within your
fulfillment email or from
http://p360.iolo.com:
-
Choose a
destination folder and click Save to save a
copy of the Phoenix 360 installation file (Phoenix360Setup.exe).
-
Open
Phoenix360Setup.exe from either your browser
download tray or the folder in which you saved it.
-
If the
User Account Control window appears, click Yes.
-
"Welcome
to the InstallShield for Phoenix 360" appears.
-
Click
Next.
-
Follow
the onscreen instructions to complete the
installation of the Phoenix 360 Active Panel (aka
"Phoenix 360 launcher").
-
After you
click Finish, the Phoenix 360 Active Panel
will open.
Why are
some or all of the products grayed out in the Phoenix
360 Active Panel?
After installing Phoenix 360, the Active Panel (aka
"Phoenix 360 launcher") opens. The Phoenix 360 Active
Panel is set up to allow you to only install the
software products that you wish, whenever you wish. For
each product that is grayed out simply click on its icon
to run the install wizard.
-
Select
which Phoenix 360 products you wish to install.
-
If you
already have some of the products in Phoenix 360,
you may not need to install them.
-
In some
instances, you may need to select items that were
previously installed.
-
From here
you can also check the box to have this Active Panel
automatically open at startup.
-
Otherwise, simply click the Phoenix 360 desktop icon
to open it.
-
After you
select a product, the installation wizard opens for
that product.
-
Older
versions of the software may be uninstalled as a
part of this process.
-
Follow
the onscreen instructions in the InstallShield
wizard to complete installation for the products you
wish.
Why didn’t
Phoenix 360 recognize that I already have System
Mechanic installed on my machine?
Although you may have System Mechanic installed on your
system, if it is grayed out in the Phoenix 360 Active
Panel, your current version of System Mechanic needs to
be overinstalled by the later version of System Mechanic
that comes with Phoenix 360.
-
In the
Active Panel, single-click the gray Install
System Mechanic icon.
-
The
System Mechanic install wizard will launch.
-
Follow
the steps onscreen to complete the over install.
After
installation, you may need to activate the full version
of the new Phoenix 360 System Mechanic by clicking the
green Activate Now button from within the System
Mechanic Dashboard. For details see "How do I
activate the full version of System Mechanic?"
Note that you should activate the full version of System
Mechanic first before activating the full versions of
the other Phoenix 360 products. See "After System
Mechanic, how do I activate the other products in
Phoenix 360?" for details on unlocking the full
versions of the other products.
How do I activate the full version of System
Mechanic?
-
Click the
green Activate Now button from within the
System Mechanic Dashboard.
-
You will
be prompted to enter your Activation Key that was
emailed to you as part of the Phoenix 360 purchase.
-
Also
enter the email address you used at the time of your
Phoenix 360 upgrade purchase (to which the order
fulfillment email with your Activation Key was
sent).
-
After the
full version of System Mechanic activates, you will
be prompted to Install System Shield anti-malware
engine. It is highly recommended that you do
this now to enable real-time AV protection.
Once System
Shield installs:
-
From the
System Mechanic Dashboard >Toolbox click the
Security tab.
-
Check
that Real-time protection is enabled.
-
If it is
not, click Enable.
-
If
conflicting real-time protection is already enabled
on your computer, a message saying so will appear.
-
Simply
choose whether you wish to disable it or leave
System Shield real-time protection disabled for now.
After
System Mechanic, how do I activate the other products in
Phoenix 360?
After you activate the full version of System Mechanic,
6 of the 7 products will not require entering your
Activation Key or email. Note that the Unlock the full
version buttons within some of the Phoenix 360 products
are not necessary to click if you have already purchased
Phoenix 360.
Rather than displaying separate icons for the software
products formerly in System Mechanic Pro, the Phoenix
360 Active Panel displays a single System Mechanic icon
that when launched contains the most recent version of
System Mechanic, plus the products and features in
System Mechanic Pro:
-
System
ShieldVB100-certified AV protection
-
DriveScrubber military-grade drive wiping technology
-
Search
and Recover deleted file recovery software
You can now
access System Shield and DriveScrubber from the
Protect tab, and Search and Recover from the
Recover tab, within the System Mechanic interface.
The other two products that do not require entering any
licensing information are Privacy Guardian and Malware
Killer.
-
In the
Privacy Guardian red menu bar, simply click on the
Activation Key icon.
-
Your
Phoenix 360 key should automatically populate the
Activation Key field, and the full version of
Privacy Guardian be made available to you.
-
This same
process should be used to activate the full version
of Malware Killer at the time of its availability in
the coming weeks.
Because the
7th product, ByePass secure password manager, requires
an account to be created from which to manage all your
passwords, credit cards and secure notes, clicking on it
from within the Active Panel/Phoenix 360 launcher takes
you to
http://www.iolo.com/products/byepass/activation/.
To set up your ByePass account, enter the email you used
to purchase Phoenix 360, followed by your Phoenix 360
Activation Key (same as your System Mechanic key if
upgrading to Phoenix 360 from a System Mechanic
product).
For more details on setting up ByePass, see the
ByePass FAQ
Once installed and activated, how do I launch the
products in Phoenix 360?
Going forward, you can launch your individual Phoenix
360 products either from within the Active Panel (aka
"Phoenix 360 launcher")or by clicking the individual
product icons that appear on the desktop after install.
It is recommended for your convenience that you launch
the products in Phoenix 360 from the Active Panel, which
you can choose to automatically launch at startup by
checking the Open at start box. If you choose not
to automatically open the Active Panel at startup, the
Phoenix 360 desktop icon can be used to launch the
Active Panel.
Note that since the ByPass product interface is accessed
through the ByePass browser extension, this product is
always available through your web browser by clicking
the ByePass icon therein.
What are the Phoenix 360 System Requirements?
-
PC with
Windows® 10, 8.1, 8, or 7
-
At least
270 MB of available hard disk space (includes virus
definitions)
-
Minimum
512 MB RAM (optimal 2 GB)
-
Internet
connection
-
Latest
version of Google Chrome web browser (Firefox,
Safari and Edge coming soon)
-
Windows
Administrator user account
Phoenix 360 Link
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